![]() ![]() They suggested all of the same fixes and tests that I’d already tried and finally we wound up wiping the drive and began to restore a previous version of the system from Time Machine. Friendly, efficient staff, with an impressively fast response but, alas, things didn’t work out so well. Jude) but no luck.įinally, on Thursday, I called Apple Support and, I have to say, the company has a smooth tech support operation. I immediately started what turned into hours of online research and testing but all that revealed was this kind of thing has happened to lots of OS X users both before and since 10.11.1 and most of the solutions were along the lines of “try this” rather than a definitive “here’s the problem, here’s the solution, do this.” I tried everything and anything (I almost resorted to a prayer to St. Reboot to safe mode, OS X okay, reboot to normal, Black Screen. I had to update some software that required a reboot and the Black Screen reappeared. The problem went away! I assumed to was a glitch and that the problem was solved. I rebooted into safe mode, noodled around, couldn’t figure out what was the matter and rebooted. I’m going to spare you a blow-by-blow account but let me share the highlights which, for many, will still fall into the tl dr category: So, I shut my iMac down, had a great holiday, got back to my desk on the Monday following Turkeymas, and fired up my iMac only to be greeted with the Black Screen of Doom. On the day before leaving I got paranoid and decided to disable automatic login on on my iMac so that if my house was broken into and my machine was stolen, the bad guys would be slowed down and, because it seemed like a good idea at the time, I selected “Use iCloud password.” ![]() This all started when we left to visit relatives over Thanksgiving week. I found I was able to boot into “safe” mode but, on a 5K iMac, that’s like trying to run a Ferrari on lighter fluid. I have just been through a week of hell with OS X and I think I’ve found an answer to a problem that many OS X users have experienced: OS X 10.11.1 (“El Capitan”) boots to a black screen with the mouse pointer located in the upper left hand corner and that’s it. ![]()
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